How does Urbont work?

Download the app, create your account in minutes and request a ride. Our AI algorithm connects you with the nearest verified driver in real time. You pay digitally on arrival.

Which cities does Urbont operate in?

Currently operating in Miami, FL. Expanding to Orlando, Tampa, Fort Lauderdale, Houston and Dallas.

What is Urbont's driver commission?

Urbont charges only 15% commission — the lowest in the market. Drivers keep 85% of every ride.

Is it safe to ride with Urbont?

Yes. All drivers go through in-person identity verification, driving test and criminal background check. Every ride includes live tracking and an SOS button.

Legal

Privacy Policy

Last updated: May 26, 2026 — Effective: June 1, 2026

Urbont Technologies Inc. ("Urbont", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use the Urbont mobile application and website (the "Service").

1. Information We Collect

Account information: Name, email address, phone number, and profile photo when you register.
Location data: Precise GPS location when the app is active to match you with nearby drivers and calculate routes.
Trip data: Pick-up and drop-off locations, route taken, duration, and fare for every completed ride.
Payment information: Credit/debit card details processed securely via our payment provider. We do not store full card numbers.
Device information: Device model, operating system, unique device identifiers, and IP address.
Communications: Messages exchanged with drivers, support agents, or through the in-app chat.

2. How We Use Your Information

Provide the service: Match you with available drivers, calculate fares, process payments, and send receipts.
Safety & security: Verify identities, detect fraud, investigate incidents, and operate the SOS and live-tracking features.
Service improvements: Analyze usage patterns, optimize matching algorithms, and develop new features.
Communications: Send trip confirmations, receipts, support responses, and (with consent) promotional offers.
Legal compliance: Meet our obligations under applicable law, including tax reporting and regulatory requirements.

3. Sharing Your Information

With drivers: Your name, profile photo, pick-up location, and destination are shared with your assigned driver.
With service providers: We share data with trusted third parties (payment processors, cloud hosting, analytics) under strict confidentiality agreements.
Legal requirements: We may disclose information when required by law, court order, or to protect the safety of users.
Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.
We do not sell your personal data to third parties for marketing purposes.

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide services.
Trip history is retained for up to 7 years for legal and tax compliance purposes.
You may request deletion of your account and associated data at any time (see Section 6).

5. Cookies & Tracking

We use cookies and similar tracking technologies to operate the website, remember your preferences, and analyze traffic.
Essential cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertisements (only with your consent).
You can manage your cookie preferences at any time through the cookie banner or your browser settings.

6. Your Rights

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your account and personal data.
Portability: Receive your data in a structured, machine-readable format.
Opt-out: Unsubscribe from marketing communications at any time via the link in any email.
To exercise any of these rights, contact us at privacy@urbont.app.

7. Data Security

We use industry-standard encryption (TLS/SSL) for all data in transit and AES-256 encryption for data at rest.
Access to personal data is restricted to authorized personnel on a need-to-know basis.
We conduct regular security audits and penetration tests.
In the event of a data breach affecting your rights, we will notify you as required by applicable law.

8. Children's Privacy

Urbont services are not directed to individuals under the age of 18.
We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact privacy@urbont.app and we will delete it promptly.

9. International Transfers

Urbont operates in the United States. If you use our services from outside the US, your data may be transferred to and processed in the United States.
We apply appropriate safeguards, including standard contractual clauses, to protect data transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.
Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

Urbont Technologies Inc.
Privacy Department
Miami, Florida, United States
Email: privacy@urbont.app
For urgent privacy matters, please include 'PRIVACY REQUEST' in the subject line.

By using Urbont, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, contact us at privacy@urbont.app.